Frequently Asked Questions

Limited Warranty

 

Our products are developed and manufactured with materials and techniques that ensure a high quality product.  Therefore, we warrant for a period of one year from the date of purchase, that our products will be free from defects in material and workmanship.  If our product fails due to a material or manufacturing defect, at our discretion we will repair or replace the product without charge. Please consult your owner's manual for full warranty terms and conditions.  If you have any questions concerning the product warranty please feel free to email us at info@flyweightdesigns.com.

 

How to Obtain Warranty Service

All products must be clean prior to sending them to us for warranty or non-warranty evaluation and repair.  Rafts must be free of dirt or other detritis and should be cleaned if necessary. Items received that are too dirty to work on will be returned un-repaired. For more information on warranty service please contact FlyWeight Designs at (425)200-4FWD or via email at info@flyweightdesigns.com.  Additionally, your product can be sent to the following address for warranty evaluation:

 

FlyWeight Designs, LLC

P.O. Box 2832

Issaquah, WA 98027

 

Returns

 

If you are dissatisfied with your product for any reason, we offer a 30-day money back guarantee.  Please contact us by phone at (425) 200-4FWD or via email at info@flyweightdesigns.com before returning your product to us.

 

Once you receive one of our products, we encourage you to inflate the product (if necessary) and inspect it.  For boats we encourage you to test them out on a calm body of water to ensure that they meet your expectations.  If you are dissatisfied with the product please contact us so that we can arrange for a refund.

 

Any product that is returned to us must be in like-new condition in order to receive a full refund.  Products that are returned to us that are dirty, damaged, or show wear and tear may be subject to restocking and cleaning fees.  If you have any questions regarding this policy please contact us.

 

Our ultimate goal is to ensure that you are happy with the products that you have purchased from us.  If you are dissatisfied with your purchase or experience with us, we will try to make it right.

 

Shipping

 

Domestic Orders

Orders shipped within the USA will be shipped either USPS Priority Mail (2-3 days) or UPS Ground (3-5 days).  Shipping charges are determined by the weight of your order as well as the specific item(s) ordered.  If you have any specific shipping instructions or questions feel free to contact us at (425) 200-4FWD or via email at info@flyweightdesigns.com.

 

International Orders

We ship our products globally using USPS Global Priority mail.  Most in stock orders will take 6-10 days for arrival.  For those orders that include paddles, please allow an additional 3-5 days for your order to arrive.  If you have any shipping questions regarding your specific country, or you do not see your country listed as a shipping destination, please contact us via email at info@flyweightdesigns.com.

 

Payments

 

All payments and transactions are processed using PayPal.  You do not need a PayPal account to pay for your order.  You can use any of the following payment methods to complete your order.

 

PayPal is a secure payment service.  FlyWeight Designs does not collect or maintain any of your payment method details. 

 

Privacy

 

FlyWeight Designs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

 

Note:  The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

 

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

 

Children Under 13

Children under the age of 13 should NOT disclose information on this site. Additional information about children’s privacy maybe found on the Federal Trade Commission website at Protecting Kids' Privacy.

 

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

 

Distribution of Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

 

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

 

By e-mail:  info@flyweightdesigns.com 
By Phone:  (425) 200-4FWD

 

We reserve the right to make changes to this policy. Any changes to this policy will be posted.