Our products are developed and manufactured with materials and techniques that ensure a high quality product. Therefore, we warrant for a period of one year from the date of purchase, that our products will be free from defects in material and workmanship. If our product fails due to a material or manufacturing defect, at our discretion we will repair or replace the product without charge. Please consult your owner’s manual for full warranty terms and conditions. If you have any questions concerning the product warranty please feel free to email us at firstname.lastname@example.org.
How to Obtain Warranty Service
All products must be clean prior to sending them to us for warranty or non-warranty evaluation and repair. Rafts must be free of dirt or other detritis and should be cleaned if necessary. Items received that are too dirty to work on will be returned un-repaired. For more information on warranty service please contact FlyWeight Designs at (425)200-4FWD or via email at email@example.com. Additionally, your product can be sent to the following address for warranty evaluation:
FlyWeight Designs, LLC
9007 SE 50th St.
Mercer Island, WA 98040
If you are dissatisfied with your product for any reason, we offer a 30-day money back guarantee. Please contact us by phone at (425) 200-4FWD or via email at firstname.lastname@example.org before returning your product to us. Once you receive one of our products, we encourage you to inflate the product (if necessary) and inspect it. For boats we encourage you to test them out on a calm body of water to ensure that they meet your expectations. If you are dissatisfied with the product please contact us so that we can arrange for a refund. Any product that is returned to us must be in like-new condition in order to receive a full refund. Products that are returned to us that are dirty, damaged, or show wear and tear may be subject to restocking and cleaning fees. If you have any questions regarding this policy please contact us. Our ultimate goal is to ensure that you are happy with the products that you have purchased from us. If you are dissatisfied with your purchase or experience with us, we will try to make it right.